Bin There, Done That: How SixPivot Helped Resource Hub Transform Waste Management Auditing in Australia
- Lauren Rutter
- Oct 28, 2024
- 5 min read
Updated: May 19
Industry: Waste Management
Location: Queensland, Australia
Founded: 2020
Client reach: 90% of waste levy zones in Queensland
Solution: Audrri
Recognition: AFR Boss #2 Most Innovative 2025
SixPivot partnered with Resource Hub, a Queensland-based waste management consultancy founded by Lacey Webb, to build Audrri (Auditing the Resource Recovery Industry): a digital auditing platform that captures 20 years of specialist industry knowledge and makes it accessible to an entire team. Since implementation, Audrri has cut report generation time by more than half and more than doubled Resource Hub's profit margins. In October 2025, the work earned SixPivot the #2 ranking in the AFR BOSS Most Innovative Technology Companies list.
What is Resource Hub, and why it's a leader in Australian waste management
Resource Hub is an Australian waste management consultancy founded in 2020 by Lacey Webb, the Australian Small Business Leader of the Year 2023. Specialising in waste levy management, data administration, and operational efficiency for government and commercial waste organisations, Resource Hub has grown from a one-person operation into an established consultancy working with 90% of waste levy zone facilities in Queensland, with expansion underway across Australia.
The business is built on Webb's 20 years of deep industry expertise, knowledge that, until Audrri, lived largely in her head and in basic spreadsheets.
The challenge Resource Hub was trying to solve
As Resource Hub grew, so did the problem of consistency. Webb's extensive auditing knowledge had not yet been captured in a system that less-experienced team members could reliably follow. Without a standardised approach, audit quality varied by who conducted them, report generation was slow, and the business faced a ceiling on how far it could scale.
"I don't think there are any firms that get to the heart of the problem you're trying to solve like SixPivot does. Their understanding of our industry meant we could dive right in without wasting time on context-setting. What set them apart was their ability to communicate effectively with every team member, from the tech-savvy to the operationally focused."
- Lacey Webb, Founder, Resource Hub
What is Audrri
Audrri, short for Auditing the Resource Recovery Industry, is an industry-specific digital auditing platform built by SixPivot for Resource Hub. Designed specifically for waste facility audits, Audrri provides:
A comprehensive audit framework aligned with industry best practices and regulatory requirements
Pre-loaded questions, mitigating risks, and contingent actions for each audit type
Modular assessments tailored by facility type, including landfill, transfer station, and others
Fast, consistent report generation that significantly reduces time on administration
A standardised process that allows less experienced team members to conduct thorough audits independently
Why Resource Hub chose SixPivot as its development partner
The decision to work with SixPivot was grounded in both professional confidence and an existing relationship, but it was SixPivot's industry knowledge and project approach that confirmed the choice.
"Their strong reputation gave us confidence, but it was their flexible project management that impressed us. As a growing startup, we needed a partner who could adapt to our changing needs and timelines. SixPivot delivered on all fronts."
SixPivot's ability to communicate clearly across both technical and operationally focused team members, and to adapt as Resource Hub's needs evolved, made the partnership a natural fit for an ambitious, fast-moving business.
Lacey Webb. Image: Wild Rhubarb Photography
How SixPivot approached building Audrri
SixPivot's approach began before a single line of code was written. Rather than moving straight to custom development, the team advised Resource Hub to first validate the concept using customisations of existing tools; an important step that de-risked the investment before committing to a full build.
"Having worked with Lacey years ago, she approached us after reaching the limits of existing commercial solutions. Rather than jumping straight into custom development, we advised her to prove her concept using customisations of her existing tools first. This approach allowed Resource Hub to validate their ideas before investing significantly."
- Chris Gilbert, Consulting Director & Principal Consultant, SixPivot
Once the concept was validated, SixPivot worked with Webb to define the full product vision, mapping both the product and company context, and developed a five-phase roadmap aligned with Resource Hub's business goals before focusing on the MVP.
"We workshopped to understand Lacey's overall vision, looking at both the product and company context. We created a five-phase roadmap aligned with her business goals before focusing on the MVP," says Chris.
Key aspects of the development process included agile methodology with transparent progress tracking, rapid iteration through mock-ups, a focus on maximum ROI, and seamless team transitions throughout the build.
The measurable impact Audrri has had on Resource Hub
The results have been significant and measurable:
Report generation time cut by more than half — auditors spend less time on administration and more time on high-value work
Profit margins more than doubled — efficiency gains have fundamentally improved the economics of Resource Hub's service delivery
Consistent audit quality — less experienced team members can now conduct thorough, reliable audits independently
New service opportunities identified — Audrri has surfaced areas for expanded service offerings that weren't previously visible
Pricing held stable — Resource Hub has maintained its rates for clients while competitors have increased theirs
"Their process was flexible when needed, and their project coordination was calm, matter-of-fact, and consistent. SixPivot should be proud of their superpower in seamless team transitions and clear communication."
The impact of this work was recognised nationally when SixPivot ranked #2 in the 2025 AFR BOSS Most Innovative Technology Companies list for their work on Audrri.
Where is Audrri headed next
Lacey and Resource Hub have ambitious plans for the platform's next phase.
"We're not just stopping at internal use. We're developing 'Audrri Onsite' for client self-service, exploring versions for state regulators, and even considering expansions beyond waste management. Audrri's potential is massive, and we're excited to see where she takes us next."
The roadmap includes a client-facing self-service version, a potential build for state regulators, and exploration of applications in industries beyond waste management, underscoring both the platform's versatility and Resource Hub's ambition.
Keep Reading: Real Problems, Real Solutions: SixPivot Clients Win Telstra Recognition for Technology That Matters
Frequently Asked Questions
What is Audrri?
Audrri (Auditing the Resource Recovery Industry) is a digital auditing platform built by SixPivot for Resource Hub. It provides a standardised, pre-loaded audit framework for waste facility inspections, covering landfill, transfer stations, and other facility types, and generates reports significantly faster than manual methods. It is designed to make specialist auditing expertise accessible across an entire team, regardless of experience level.
Who is Resource Hub?
Resource Hub is an Australian waste management consultancy founded by Lacey Webb in 2020, specialising in waste levy management, data administration, and operational efficiency for government and commercial waste organisations. It works with 90% of waste-levy-zone facilities in Queensland and is expanding nationally. Lacey Webb was named Australian Small Business Leader of the Year in 2023.
How did Audrri improve Resource Hub's operations?
Audrri cut report generation time by more than half and more than doubled Resource Hub's profit margins. It also standardised the auditing process so that less-experienced team members could conduct thorough audits independently, a critical capability for a growing consultancy as it scales beyond its founder's direct involvement.
What was SixPivot's approach to developing Audrri?
SixPivot advised Resource Hub to validate the concept by customising existing tools before committing to a custom build, reducing risk and investment before full development began. Once validated, SixPivot developed a five-phase product roadmap aligned to Resource Hub's business goals and built the MVP using agile methodology, rapid prototyping, and transparent progress tracking.
Has Audrri received any industry recognition?
Yes. In October 2025, SixPivot ranked #2 on the AFR BOSS Most Innovative Technology Companies list for its work developing Audrri, a recognition that validates the platform's transformative impact on Australia's waste management industry.
What makes SixPivot well-suited to building industry-specific software tools?
SixPivot's approach prioritises deep domain understanding before development begins. For Audrri, this meant engaging with the specifics of waste levy management and regulatory requirements before scoping the product, allowing the team to move quickly without needing extensive context-setting. Their flexible project management and clear cross-team communication are consistently cited by clients as differentiating factors.
